Cancellation policy

🛑 Purchase Options & Cancellation Policy — Ludo Ghar

Last updated: December 7, 2025

At Ludo Ghar, we aim to process orders quickly so your board can reach you as soon as possible. Please review our cancellation guidelines below before placing an order.

⏳ Order Cancellation Window

Because orders begin processing shortly after they are placed, cancellations are only possible within 2 hours of purchase.

If you need to cancel your order:
Email Hello@LudoGhar.co immediately with your:

  • Full name

  • Order number

  • Email used at checkout

If your order has already entered processing or shipped, it can no longer be canceled.

🔄 Changing Editions (Bangladesh Edition vs India/Pakistan Edition)

If you accidentally selected the wrong edition:

  • You must notify us within 2 hours of placing your order.

  • We will adjust it for you as long as it has not begun processing.

If the order has already been processed or shipped, an exchange policy applies:

  • The board must be unopened and unused

  • Customer pays return shipping

  • Customer pays shipping for the replacement board

Opened items cannot be exchanged.

📦 Pre-Order Cancellations (If Applicable)

Pre-orders may be canceled within 24 hours of purchase.

After this window:

  • Production and allocation begin

  • Your board is reserved

  • Cancellation may no longer be possible

If cancellation is still requested after 24 hours, it will follow our Return Policy once the item arrives.

🚫 Orders Already Shipped

Once an order has shipped:

  • It cannot be canceled

  • It cannot be rerouted

  • It cannot be modified

You may still be eligible for a return (see Return & Refund Policy).

Shipping fees are non-refundable.

❌ Digital or Final-Sale Items

If we offer digital downloads or special promotions marked “Final Sale,” those purchases cannot be canceled or refunded.

⚠️ Important Notes

  • Please double-check your edition (Bangladesh or India/Pakistan) before checkout.

  • Ensure your shipping address is accurate — incorrect address cancellations are not guaranteed.

  • Any cancellations due to incorrect customer information may incur costs.

❓ Need Help?

We’re here to make things easy.
Email us at Hello@LudoGhar.co and our team will assist you.